Seafarer Connect welcomes the Victorian Government’s announcement of new measures to improve connectivity and wellbeing support for international seafarers visiting the state’s ports.
The Seafarers Support Package will provide free Wi-Fi across Melbourne, Geelong, Hastings and Portland ports. This means crew will be able to connect with family and friends in real time after long periods at sea.
More than 11,700 seafarers from 46 countries passed through the Melbourne Seafarers Centre in 2024 alone, representing over 900 different roles across the maritime industry. Many spend weeks away from home with limited access to shore leave. For these crews, a reliable internet connection can make a significant difference to their wellbeing.
The package also provides 24/7 helplines, counselling and messaging services. Translation and cultural support will be available, recognising the diversity of crews visiting Victorian ports. Dedicated incident response will also be offered, ensuring crews in distress have access to professional assistance when needed.
Helping our maritime workers stay connected to their loved-ones is critical for their health and well-being which means they can continue to support our producers and exporters who rely on their expertise every day of the year.
Melissa Horne MP, Minister for Ports and Freight
Isolation and separation from family are among the biggest challenges faced by seafarers. Having access to mental health support and simple communication tools is vital in reducing stress and protecting wellbeing. Seafarer Connect was established by the Tas Bull Seafarers Foundation to deliver these services around Australia, and welcomes the Victorian Government’s commitment to expanding support in the state.
These new measures are an important acknowledgment of the people who keep our ports and supply chains running.
Every voyage has a human side, and the ability to connect with loved ones or seek help when needed makes a real difference. The investment in connectivity and mental health support is a positive step forward.
Robert Coombs, Tas Bull Seafarers Foundation